Session on 24 November 2020 23:30 UTC - View on timetable
Health care agency leadership teams are challenged in the best of times. Let alone when there has been recent leadership, funding and staffing changes. Imagine addressing these issues through team coaching and then your agency gets a ransomware notice for their data. Two months later, COVID occurs, forcing you to adapt your business and operating models while still ensuring that you are providing a wide range of support and services for individuals with developmental disabilities in 8 different physical locations. Learn how this leadership team continued their team coaching journey virtually and increased their resilience capability while continuing to provide much needed support and services to their clients.
Michelle Chambers is an expert coach, facilitator and consultant who provides clients with individual, team and organizational solutions to measurably improve their performance and results. Her specialty areas include team coaching; leadership development & coaching; change and culture strategy development; strategic planning and process facilitation. Michelle brings over 25 years of experience working with organizations across a variety of industries, including some of Canada’s Top 50 Employers. Examples include Toyota; Royal Bank; Ontario Public Service; Hydro Ottawa; St. Michael’s Hospital, Queen’s University and Region of Peel. Her work has enabled her clients to achieve individual, team and organizational effectiveness in areas such as culture change; enhanced collaboration; improved employee engagement; improved team effectiveness and achievement of organizational goals such as service delivery transformation. In her last corporate role, she was responsible for leadership development, enterprise wide across Canada for TELUS Mobility. Michelle is a Certified Team Performance Coach™ and Senior Faculty Member with Team Coaching International. She is also a top-rated faculty member with Schulich Executive Education Centre at York University. Michelle is a published author and has spoken at prestigious conferences. Michelle is passionate about supporting organizations that create cultures of engagement so that people can fulfill their purpose and positively impact business performance.